Frequently Asked Questions (FAQs) – Hydrafacial Syndeo Class Action Lawsuit

General Information About the Lawsuit

What is this lawsuit about?

This lawsuit is a class action filed against Hydrafacial LLC and its parent company, The Beauty Health Company, on behalf of spa and salon owners who purchased Syndeo 1.0, 2.0, or 3.0 facial treatment machines and experienced defects, malfunctions, and financial losses. The lawsuit alleges that Hydrafacial misrepresented the reliability and performance of these machines and failed to offer refunds or effective solutions.

Who is eligible to join the lawsuit?

You may be eligible to participate in this class action lawsuit if:
You purchased a Hydrafacial Syndeo 1.0, 2.0, or 3.0 machine.
Your machine failed to function properly, even after retraining or receiving a replacement.
You requested a refund but were denied or ignored.
You suffered financial losses due to the machine’s defects.

If you meet these criteria, contact us today to see if you qualify to join the lawsuit.

What defects have been reported with the Syndeo machine?

Many spa and salon owners have reported the following issues with the Syndeo facial treatment machine:

• Clogging issues that prevent serum flow.
• Loss of suction, making treatments ineffective.
• Excessive noise and vibrations, disrupting the spa experience.
• Frequent breakdowns, even after receiving a replacement unit.
• No refunds provided, despite repeated complaints.
• Excessive serum use

What compensation could I receive if the lawsuit is successful?

If the class action lawsuit succeeds, eligible participants may receive:

• A refund or partial reimbursement for the cost of their defective Syndeo machine.
• Compensation for lost business revenue caused by machine failures.
• Potential additional damages for deceptive business practices and warranty violations.

Will there be any repercussions if I join the lawsuit?

Joining the lawsuit should not result in retaliation from Defendant HydraFacial. HydraFacial relies on customers like you to purchase their serum products, which creates a mutual business interest. By participating in the class action, you join forces with other estheticians to collectively address and rectify the issues you have experienced with the Syndeo machines. These problems are widespread among users, and the lawsuit aims to compel the defendant to resolve the defects and provide appropriate compensation. Your participation strengthens the collective effort to hold HydraFacial accountable and improve the product for all users. Furthermore, HydraFacial’s License Agreement provides that, so long as you continue to abide by the agreement, it will automatically renew in 12-month increments.

Understanding Class Action Lawsuits

What is a class action lawsuit?

A class action lawsuit is a legal action filed by one or more individuals on behalf of a larger group who have suffered similar harm. In this case, multiple spa and salon owners experienced defects and financial losses from the Syndeo machines. A class action allows them to join forces and seek justice together, rather than pursuing separate lawsuits.

Why is this case a class action instead of individual lawsuits?

A class action lawsuit is used when many people are affected by the same issue. Instead of each spa owner filing a separate case, this lawsuit combines similar claims into one case against Hydrafacial LLC. This approach is often more efficient and increases the chances of holding the company accountable for its actions.

Will I need to go to court if I join the class action?

No. As a class member, you do not need to appear in court or take individual legal action. The legal team handles the case on behalf of all class members. If a settlement or judgment is reached, eligible class members will be notified about how to receive their compensation.

How long does a class action lawsuit take?

Class action lawsuits can take months or even years to resolve, depending on the complexity of the case. The goal is to obtain the best possible outcome for those affected, whether through a settlement or a court ruling.

Is there a cost to join the lawsuit?

No. There are no upfront legal fees to join the class action lawsuit. The Kalfayan Law Firm works on a contingency basis, meaning we only get paid if we win or secure a settlement for our clients.

Next Steps: How to Join the Lawsuit

How can I find out if I qualify?

To determine your eligibility, contact us today for a free consultation. Our legal team will review your case and let you know if you qualify to join the class action lawsuit.

How do I officially join the lawsuit?

To join the lawsuit, simply:

1. Fill out our case evaluation form on this website.
2. Speak with a legal representative from The Kalfayan Law Firm.
3. Provide documentation related to your Syndeo machine purchase and any defects you’ve experienced.
4. Once we confirm your eligibility, we will handle the legal process on your behalf.

What if I already tried to get a refund from Hydrafacial?

Even if you’ve complained to Hydrafacial LLC or requested a refund, you may still qualify for compensation through this lawsuit. Many spa owners have been denied refunds or given defective replacement machines—which is exactly why this class action was filed.

What happens if the lawsuit is successful?

If the lawsuit results in a settlement or a court judgment in favor of the plaintiffs, eligible participants will receive a notice explaining their rights and how to claim compensation.

What if I have more questions?

If you have additional questions about the lawsuit or your eligibility, contact The Kalfayan Law Firm today. We are here to help you understand your rights and take action.

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